Privacy Policy

This Privacy Policy explains how citychandlerette, 555 Market St, Floor 12, San Francisco, CA 94105 (citychandlerette.com) ("we", "us") collects and uses your personal data when you visit this website, create an account, place an order, or contact us, including on WhatsApp. We are responsible for your data (the "controller").

1. What we collect

• Contact and account details: name, email address, phone number, and a password if you create an account (stored only in scrambled, hashed form).
• Delivery details: street, building, floor, area and any notes for the driver.
• Orders: what you bought, prices, discounts, delivery fee, order status and history.
• Messages: what you send us by WhatsApp, email or the contact form, including photos and voice notes, and your WhatsApp profile name and number.
• Technical data: IP address, browser type and the cookies and browser storage described in our Cookie Notice.

We do not collect payment card details on this website.

2. Why we use it

• To take, prepare, deliver and support your orders, and to answer your messages (to perform our contract with you).
• To keep your account and order history, and to apply discounts or free delivery you are entitled to.
• To keep accounting and tax records (legal obligation).
• To prevent fraud and keep the website secure (our legitimate interests).
• To send you offers, by WhatsApp or email, only if you asked for them or agreed; you can stop them at any time by telling us.

3. Who we share it with

• Delivery partners, who receive your name, phone, address and order details to deliver your order.
• AlgoWisdom, which provides the AlgoSync platform that runs our website, point of sale and WhatsApp inbox, and stores data on our behalf under a data processing agreement, using hosting outside Lebanon.
• WhatsApp (Meta), when you message us on WhatsApp, under WhatsApp's own privacy policy.
• Authorities, when the law requires it.

We do not sell your personal data.

4. How long we keep it

• Order and invoice records: as long as tax and commercial law requires.
• Your account: until you ask us to close it.
• Messages: as long as needed to handle your requests and orders, unless you ask us to delete them earlier and no law requires us to keep them.

5. Your rights

Under Lebanese Law No. 81 of 2018 on Electronic Transactions and Personal Data (and other laws that may apply to you), you can ask to see the personal data we hold about you, to correct it, to delete it, or to stop us using it for marketing. Contact us by email at info@citychandlerette.com, by phone or WhatsApp on +1 (800) 555-9900, through the contact page. We will answer within 30 days.

6. Security

Our website uses encrypted connections, passwords are stored in hashed form, and access to customer data is limited to our authorised staff.

7. Changes

We may update this policy. The current version is always on this page.